FREQUENTLY ASKED QUESTIONS
Yes, we ensure that the product you receive matches the image and specifications shown on our website. All instruments are photographed professionally under strict quality standards to accurately represent the materials, finish and design. Our in-house quality control team checks every order before dispatch to guarantee precision, reliability and consistency.
After placing your order, a detailed sales receipt and invoice will be automatically emailed to you. If you have an account with us, you can also log in to your dashboard and view your order history, invoices and payment status. For any issues accessing your receipt, feel free to contact our support team for assistance.
We accept returns on items that are defective, damaged in transit, or not as described. To initiate a return, please contact us within 7 days of receiving your order and provide photos or details. Our support team will guide you through the return process. Please note that custom or OEM items are not eligible for return unless faulty.
Yes, most out-of-stock items are regularly restocked. If a specific product is unavailable, we encourage you to reach out to us with the product name or SKU. For urgent needs, we also offer made-to-order manufacturing for surgical instruments, ensuring you receive the required items in the shortest possible time.
We offer worldwide shipping through trusted logistics partners including DHL, FedEx, and UPS. Orders can be shipped to hospitals, clinics, distributors or any valid business address globally. If you have specific shipping instructions or bulk requirements, our support team will assist you in selecting the most efficient and cost-effective delivery option.
