Refund Policy – Plastic Surgery Instruments

At Plastic Surgery Instruments, customer satisfaction is our top priority. We take pride in delivering high-quality surgical instruments that meet international medical standards. This Refund Policy outlines our procedures for returns, replacements, and refunds for both B2B and B2C clients.

1. Eligibility for Refunds

Refunds are applicable only if:

• The product received is defective, damaged, or incorrect.

• The issue is reported within 7 days of delivery.

• The product is unused, unsterilized, and returned in its original packaging.

Refunds are not applicable on custom, personalized, or bulk OEM/ODM orders, as these products are made to meet specific client requirements.

2. Return Procedure

To initiate a return, contact our customer support team at info@plasticsurgeryinstruments.com with your order number, product images, and reason for return.
Once approved, we will provide detailed return instructions. Customers are responsible for return shipping costs unless the item was damaged or incorrect.

3. Inspection & Approval

All returned items undergo a quality inspection upon arrival.
If the return meets our criteria, a refund or replacement will be issued within 7–10 business days.

4. Refund Method

Refunds are processed using the same payment method used for the purchase. Depending on your bank or payment provider, the transaction may take additional processing time.

5. Non-Refundable Items

The following items are non-refundable:

• Custom or personalized OEM/ODM orders.

• Products damaged due to misuse, negligence, or unauthorized alteration.

• Clearance or promotional sale items.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect item, notify us within 48 hours of delivery with photos and order details.
We will prioritize replacement or full refund processing after verification.

7. Order Cancellation Policy

Orders can be canceled within 24 hours of placement.
After production or dispatch has begun, cancellations will not be accepted.

8. Exchange Option

In select cases, customers may choose to exchange an item instead of receiving a refund.
Exchange approval depends on product condition and stock availability.

9. Contact Information

For refund-related queries or support, please contact our customer service team:
Email: info@plasticsurgeryinstruments.com
Website: www.plasticsurgeryinstruments.com

Plastic Surgery Instruments — Precision in Every Cut, Confidence in Every Hand.